Shipping Policy

Shipping Policy

At Magical Mug, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website.

1. Order Processing Time

  • Orders are processed within 1 business day (excluding weekends and holidays) after payment is confirmed.
  • You will receive an email notification once your order has been shipped.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Express Shipping: Estimated delivery within 4 business days.

Delivery times may vary depending on your location and the shipping method selected.

3. Shipping Rates

Shipping costs are calculated based on:

  • The weight and dimensions of your order
  • The destination address
  • The selected shipping method

Shipping rates will be displayed during the checkout process before you confirm your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

5. International Shipping

We ship to select international destinations. Please note:

  • Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
  • Delivery times for international orders may vary depending on customs clearance.

6. Shipping Restrictions

  • We do not ship to P.O. boxes or military APO/FPO addresses.
  • Certain products may have restrictions due to regional regulations or carrier limitations.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within [Insert Number] days of delivery for damaged shipments.
  • Contact us within [Insert Number] days of the expected delivery date for lost shipments.
  • We will work with the carrier to resolve the issue and, if applicable, send a replacement or issue a refund.

8. Changes to Shipping Information

If you need to update your shipping address or other details after placing an order, please contact us immediately at contact@magicalmug.com. Changes cannot be guaranteed once an order is processed.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please reach out:

  • Email: contact@magicalmug.com

Thank you for shopping with Magical Mug. We appreciate your trust and are committed to ensuring a smooth and reliable shipping experience