Return Policy
At MagicalMug.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below:
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Return Window
- You can return items within 14 days of receiving your order.
- For defective or damaged items, please contact us immediately upon receipt.
3. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Gift cards
- Sale or clearance items
4. Return Process
To initiate a return:
- Contact our customer support at contact@magicalmug.com with your order details.
- We will provide you with a return authorization number and instructions.
- Ship the item back to us at: To provided address.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Contact Email] and send your item to the return address provided.
7. Shipping Costs
- You are responsible for paying your shipping costs for returning items unless the return is due to our error (e.g., defective or incorrect item).
- For international returns, any customs fees or duties will also be your responsibility.
8. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately with the following:
- A detailed description of the issue
- Photographs of the damage or defect
We will arrange for a replacement or refund as soon as possible.
9. Contact Us
If you have any questions or concerns about our return policy, feel free to reach out:
- Email: contact@magicalmug.com
Thank you for shopping with Magical Mug. We appreciate your business and look forward to serving you again!