Refund Policy

At MagicalMug.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, please review our refund policy below.

1. Eligibility for Refunds

Refunds are available for:

• Products that are damaged or defective upon arrival.
• Products that do not match the description on our website.
• Orders are canceled before they are shipped.

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in its original packaging.
• A refund request must be made within 30 days of receiving the product.
• Proof of purchase (order number, receipt) must be provided.

2. Non-Refundable Items

The following items are non-refundable:

• Customized or personalized products.
• Items purchased during a clearance sale or with a “final sale” label.
• Digital products, unless they are defective.

3. Refund Process

To request a refund, follow these steps:

1. Contact Us: Email our support team at [Insert Contact Email] or call us at [Insert Phone Number] with your order details and reason for the refund request.
2. Return Authorization: If applicable, our team will provide a return authorization and instructions for returning the product.
3. Shipping: Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect. We recommend using a trackable shipping service.
4. Inspection and Approval: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refund Timeline

Approved refunds will be processed as follows:

• Payment Method Refund: Refunds will be credited to the original payment method within 5-10 business days.
• Store Credit: If preferred, store credit will be issued immediately upon refund approval.

5. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. To request an exchange, please contact our support team at contact@magicalmug.com.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

• Check your bank or credit card account.
• Contact your bank or payment provider, as processing times may vary.
• Contact us at [Insert Contact Email] for further assistance.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated effective date.

8. Contact Us

For questions or concerns about our Refund Policy, please contact us:

• Email: contact@magicalmug.com

Thank you for shopping with MagicalMug.com. We appreciate your business and are committed to your satisfaction.